Last updated:
Trueextraordinar wants you to be satisfied with your textile decor purchases. If you are not completely satisfied with your purchase, please contact us to discuss return or exchange options.
Textile products must be returned in their original condition, unused, and with all original tags and packaging. Custom-made items, including custom curtains and specifically ordered textile pieces, may not be eligible for return unless there is a defect.
Returns must be initiated within 14 days of receipt of your purchase. Please contact us as soon as possible if you wish to return an item.
For curtain hanging installation services, if you are not satisfied with the work performed, please contact us immediately. We will work with you to address any concerns and make necessary adjustments.
To initiate a return, please contact us at infocenter@trueextraordinar.world or call +18324092544. We will provide you with return instructions and arrange for the return of eligible items.
Refunds will be processed to the original payment method once we receive and inspect the returned items. Please allow 5-7 business days for refund processing after we receive your return.
If you receive a damaged or defective textile product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
For questions about returns or exchanges, please contact us at infocenter@trueextraordinar.world or +18324092544. Our team is happy to assist you with any return requests.
We use cookies to enhance your experience. By continuing to visit this site you agree to our use of cookies. Learn more